We are hiring a Farm Store Associate for the 2020 Season!

Lively Run Farm Store Associate

We are looking for a professional and customer service-oriented Store Associate to run daily operations at our store, making sure it runs smoothly and effectively. As a store associate, your duties will include providing cheese tastings to the public, talking about the product and the history of the business, selling cheese and other store products, monitoring inventory levels, and giving tours of the farm.

The ideal candidate must be able to improve customer satisfaction, meet monthly sales goals, and be enthusiastic about Lively Run’s products and mission.

This position is best suited to someone with excellent communication skills and an energetic, engaging personality with empathy and tact, as they will be the face of the company. Character, attitude, and ability are more important than experience.

About Lively Run Dairy:

Lively Run has been crafting artisanal cheese in the Finger Lakes since 1982. Our cheese is sold regionally through high end specialty stores and restaurants, and has won multiple national awards for quality.

We operate a seasonal farm store from May-October. The goal of the store is to help people engage with the source of their food, to learn about cheese making, and to have a memorable, fun experience.

Our Mission Statement:

Lively Run Dairy crafts delectable artisan cheese inspired by the historic Finger Lakes food culture in a way that honors people, animals, and the land.
We aim to empower our employees, customers, partners, and the greater community to live healthier happier lives.

Hours and Compensation

  • $12-$16 per hour Depending on Experience (excluding tips)
  • 32 hours per week
  • Typical work week: Thursday – Sunday
  • Some additional hours may be required according to the bus schedule

Responsibilities

  • Deliver excellent service to ensure high levels of customer satisfaction.
  • Respond to customer complaints and concerns in a professional manner.
  • Open and close store, including cash register.
  • Bus tour preparation and management
  • Propose innovative ideas to increase sales
  • Maintain outstanding store condition and visual merchandising standards
  • Ensures availability of merchandise and services by maintaining inventories.
  • Develop and arrange promotional material and in-store displays.
  • Protects employees and customers by providing a safe and clean store environment.
  • Maintains the stability and reputation of the store by complying with legal requirements.
  • Assists Marketing and Sales Manager with setting up marketing and promotions
  • Give groups of 10-50 people farm and cheese tours

Qualifications:

  • Work weekends and holidays
  • High school diploma or equivalent qualification.
  • A minimum of 2 years’ experience working in a retail or customer-service environment preferred
  • Strong customer management abilities.
  • Customer service-oriented with in-depth knowledge of basic business management processes.
  • Organization skills
  • Professional appearance and demeanor
  • Excellent communication and interpersonal skills.
  • Strong organizational, problem-solving, and analytical skills.
  • Proficient on the computer (familiar with POS systems, Microsoft Office)
  • Work in a team environment and open to performing other duties as assigned

PHYSICAL/MENTAL REQUIREMENTS:

  • Must be able to bend, squat, climb, push, stoop and crouch repeatedly
  • Must be able to stand and walk for extended periods as required by job duties
  • Must be able to lift up to 40 lbs on a regular basis
  • Coordinate multiple tasks simultaneously

Lively Run Dairy is an equal opportunity employer.